Salesforce Administrator and Trainer

London, England, United Kingdom

Description

Want to join a Company that’s going places? Come and join First Mile, voted one of the 1,000 companies to inspire Britain 2017 and 2018! We are one of the UK’s leading recycling businesses. We make recycling easy and are passionate about providing amazing services for our customers. As a result, First Mile is growing by 25% every single year!

We have an amazing opportunity for a talented Salesforce Administrator and Trainer in our team.

We want you to make a real difference to the businesses of London and to the environment!

The purpose of this role is to administer First Mile’s Salesforce.com platform, ensuring it meets the needs of the our business as well as training the team to use the system.


Key Accountabilities

Administrate First Mile’s Salesforce.com system. Be the primary administrator for First Mile’s bespoke Salesforce.com platform, ensuring that it meets business needs and support end user’s requirements.

Act as the Salesforce.com trainer. Be the main point of contact in all training needs, by conducting generic, ad-hoc and bespoke First Mile Salesforce training courses.

Duties and Responsibilities

Ensure the integration points between Salesforce.com and surrounding systems are stable and running, checking error logs and resolving issues daily.

Conduct generic, ad-hoc and bespoke First Mile Salesforce training courses.

Evaluate new releases of Salesforce to determine functionality requirements and provided detailed information on how changes will affect users and departments.

Maintain database for integrity and accuracy including cleansing and duplicate record management.

Build customer reports, dashboards, and workflows, process builders, approval processes.

Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.

Manage operational requests and reporting requirements for end users.

Requirements

Behavioural Attributes

Ability to communicate in non-technical terms to non-technical people; translating technical language into an easy to understand message

General Skills

Self-starter driven to improve and enhance service delivery of Salesforce.com platform to end users

Knowledge & Technical Skills

Benefits

Remuneration: Competitive salary dependent on experience on performance. The potential to be sponsored for job specific training. Great holiday allowance, plus lots of parties, team lunches and other staff benefits!

Please apply with your CV and a cover letter outlining why you'd be great at the role via the button below.

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